IMPORTANT CONVERSION INFORMATION

The purpose of this document is to notify our membership about some of the benefits and temporary service interruptions that they will experience while we go through our core conversion.

Member Benefits:

  • Safe and convenient online borrowing experience. From the loan application, to the signing of the documents, everything will be able to be completed on your mobile phone, tablet or computer. No more needing to travel to the branch to finalize a new loan.
  • New Mobile App. View your account information with the push of a button. No more need to login through our website.
  • Digital receipts. You’ll now have the option to get all of your transaction receipts e-mailed to you for more convenient safekeeping.
  • Possibility of early ACH deposits. If we receive an ACH file that includes a deposit for your account that has an effective date in the future, those will now be deposited into your account up to two days prior to the listed effective date. For example, a member normally gets paid on Friday, but we receive the ACH file containing that member’s payroll deposit on the prior Monday. The deposit would be made to the account on Wednesday and the member will have access to those funds two days earlier than normal.

In order to facilitate these internal changes in our systems, we will need to bring the old system down, transfer the data to the new system and validate that data. This is not a small, quick task. While we are in transition, members will lose access or have limited access to some of our services.

Service Interruptions:

  • Branch will be closed Friday, November 1st, 2024. Our doors will be locked, and our phones will not be answered on Friday, November 1st, as we will be busy getting all the new services up and running.
  • Lower debit card limits 10/31/24 – 11/4/24. For this period of time, members will be restricted to using their cards up to $250 per day. Transactions over this amount or a cumulative total in excess of $250, will be declined. Please be prepared and have alternate payment options besides your SMCU debit card for that period of time. SMCU credit cards will remain online and not be affected.
  • Any ACH transaction received on Friday, November 1st, will not be posted until Saturday, November 2. However, if the deposit is scheduled for 11/1, but we receive the file prior to November 1st, then the deposit will be posted on 10/31/24.
  • Online banking new enrollments will be froze starting 10/18/24. Should be back open for new enrollments starting Monday, November 4th
  • No online banking access from 10/31/24 – 11/4/24. The login will be removed from the homepage of our website and will not have access to view their account, make account transfers, loan payments, or see or edit their bill pay modules during that period.
  • No transaction history in online banking. After the conversion, your past transaction history will not be visible in online or mobile banking. However, you will be able to reference your transactions through 24 months of eStatements, if you have signed up for that service, or through the paper statements that are mailed out. Starting 11/4, when the system comes back online, transaction history will be there from that date forward, members just won’t be able to see the prior 24 months as the online banking system will be talking to the new core where there is no prior history.
  • Audio Response PINs will be reset. Once the audio response system is back online starting 11/4/24, you will not be able to access the audio response telephone teller system with your old PIN number. They will be reset to the primary account owner’s last four of their social security number.

We are extremely sorry for the inconvenience these interruptions may cause our members, but there is no other option. We appreciate your understanding. It is the expectation that any previous automatic loan payments or payroll split deposits, etc. that were previously set-up will remain in place after the conversion, but please monitor your accounts for anything that is incorrect or didn’t occur as normally scheduled. If you notice anything, please contact the credit union at 573.581.6978 to get it rectified as soon as possible.

Our branch will be open regularly scheduled hours on Monday, November 4.

Download a copy of the conversion notice